If your order came in two (or more) boxes and you’d like to return the lot, you’ll need to generate separate shipping labels to return the boxes to us.
For UK and US customers, you can do this via our online returns portal. You’ll need to go through the portal separately for each box you’re sending back. Simply select the items you’re returning in the first box, and follow the process until you’re given your first shipping label. Then, go back to the portal again and select the remaining items that will go in your second box to generate the second shipping label (you know the drill).
You’ll then end up with two labels to print out - just make sure to affix the right one to the right boxes so the items inside match up when your return reaches us!
If you have any questions about this, just drop us an email at firstname.lastname@example.org and we’ll be happy to help!