200 days no questions asked - we trust you.
We promise to refund any products that you are not entirely happy with provided that they come back to us in a saleable condition. You can also exchange for free too if you just didn't get it quite right the first time - pretty great, huh! Do bear in mind that your 200 days does not start over if you exchange your SPOKEs. If you do exchange, you'll only have the remainder of the original 200 days to do so.
Return labels are provided through ZigZag, and you can generate your prepaid returns label via our online portal. Once your parcel has arrived at the ZigZag hub we will process your return, but please allow 3-5 business days for this to happen.