Sorry to hear this - going round in circles is never the plan!
It's possible that you might not yet have an account with us - it's possible to order without creating one. If you'd like us to create one for you, just drop us an email and we'd be happy to create one for you. If you're sure that you do have an account perhaps you've forgotten your password? Or if you're still having issues just get in touch and we'd be happy to look into it for you.